Yes. It includes built-in AI capabilities that can automatically respond to common queries, assist agents with suggested replies, and reduce overall response time while maintaining consistent communication quality.

The plugin has fully integrated voice calling. Agents can initiate and receive calls directly within the system, and all calls can be recorded and stored for later playback, quality assurance, or training purposes.

Yes. In addition to the optional floating chat button, you can fully customize how users open the chat interface.

• Trigger Class
  Add this CSS class to any HTML element to open the chat canvas on click:

• Trigger ID
  Assign this ID to a specific element to trigger the chat:

Behavior Notes:

• Works on any element type (buttons, links, images, divs, icons, etc.)
• Multiple elements using the trigger class can exist on the same page
• Triggers function even if the floating button is disabled or hidden
• Dynamically added elements (e.g., inside modals/popups) are automatically detected
• Chat behavior and animations remain consistent with the default launcher
• Custom trigger elements are not affected by the chat open/close state

Yes. You can enable or disable the floating chat button globally or restrict it to specific pages. This allows you to tailor visibility based on user flow, such as showing it only on product pages, checkout, or support sections.

All data remains fully under your control. Conversations, call recordings, tickets, and analytics are stored within your infrastructure. There is no third-party data monetization or unauthorized sharing, and you can export or delete your data at any time.

Yes. Real-time translation is built in, allowing agents to communicate with customers in different languages instantly. This makes it suitable for global operations without requiring additional integrations.